AI receptionist for auto repair
AI receptionist for auto repair shops that books service and diagnosis appointments
A call to a repair shop is half booking, half fact-finding: what car, what's wrong, will they wait or leave it. An AI receptionist answers your shop's phone 24/7 in English, Spanish, German, French and Italian, takes those details and books the appointment in Google Calendar or the shop software you already use for scheduling, if it has an API.
One-time implementation starting at $999 + monthly subscription starting at $399
Callers are told they are talking to an AI assistant. It is never presented as a person.
What drivers call a repair shop about, and how the day gets booked
Repair shops rarely book to the minute. Most work with drop-off windows: the customer leaves the car in the morning and the shop works it into the day. Waiting appointments, such as an oil change or a tire rotation, are the exception, and they need a set time and an open bay.
Many calls are about a symptom, not a job: a warning light, a noise, a car that pulls to one side. Those are diagnosis appointments. The shop needs the car before anyone can say what the repair is, so the estimate comes after the inspection, from your team.
Every booking also starts with the vehicle. Year, make and model tell your service advisor what parts and procedures to expect, and your bays and technicians decide how many cars the shop can take in a day.
When the AI receptionist answers for your shop
Service advisors are often at the counter or out in the bays when the phone rings. Set it to pick up:
- 24/7, for drivers who call after the shop closes
- Outside your shop's hours
- When your service advisors are with customers
- During the morning drop-off rush
Get these right in your shop schedule first
Appointment types match how you work
Set up drop-offs, waiting appointments and diagnosis appointments as separate types in your calendar or shop software, each with the time your shop gives it.
Daily capacity is real
Keep bay and technician capacity accurate in your schedule. Whatever books into it, a service advisor or the AI receptionist, can only be as accurate as the schedule itself.
Estimates stay with your team
Prices depend on the car and the inspection. The AI receptionist books the appointment; diagnosis, estimates and pricing stay with your service advisors.
The vehicle comes first
Decide which vehicle details you want on every booking, such as year, make, model and mileage, so the car can be checked in when it arrives.
Approved answers about the shop
Decide what it may say about your services, shop hours and how soon you can fit a car in. It answers only what you approve, and prices are not part of that.
What it asks a driver before booking the car in
Your service advisors want the car and the problem before it rolls in. The AI intake agent can ask for:
- The customer's name and phone number
- The vehicle's year, make and model, and the mileage if you want it
- What the car needs, or the problem in the customer's own words
- Whether they will drop the car off or wait for it
- The day that works for them, and how soon they need the car back
We set up the questions with you, so they match the appointment types you use. Each conversation produces a structured intake summary.
A repair shop call, step by step
A customer calls the shop
The AI receptionist answers the shop line in English, Spanish, German, French or Italian and tells the customer it is an AI assistant.
It takes the vehicle details
Year, make and model, and what the car needs or what the customer is noticing.
It books, moves or cancels the appointment
A drop-off, a waiting appointment or a diagnosis appointment, scheduled in Google Calendar or your shop software if it has an API. Customers can reschedule or cancel by phone as well.
It transfers what needs an advisor
Questions about what a repair will cost, or anything you have not approved, go to your service advisors.
You get the daily summary
After the shop closes for the day: calls handled, new customers, cars booked, tomorrow's appointments, changes, urgent problems and follow-ups.
Works with Google Calendar and your shop management or scheduling software
If your shop schedules in Google Calendar, or in shop management or scheduling software that has an API, we connect the AI receptionist to it, so service appointments land in the same schedule your service advisors work from today.
Connecting Google Calendar, or a booking system that has an API, is included. More complex integrations are quoted separately. Tell us which shop software you use when you book a strategy call.
For independent auto repair shops and mechanics
Independent repair shops, general mechanics and specialty shops, such as brakes, tires or transmissions, that book work by phone. If customers call your shop to bring a car in, it is for you.
Other industries
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Pricing for repair shops: Starting at $999 implementation + $399/month
The final price depends on your business. Custom plans are quoted on the strategy call.
Available to businesses in the United States, with calls in English, Spanish, German, French and Italian.
One-time implementation
Starting at
$999
Monthly subscription
Starting at
$399/month
Included
- AI receptionist configuration
- Business knowledge setup
- Industry-specific intake questions
- Calendar integration
- Call summaries
- Daily reporting
- Basic call routing
- English, Spanish, German, French and Italian support
Monthly usage limits apply. Additional integrations, custom workflows, and higher call volumes may require upgraded pricing.
Connecting Google Calendar, or a booking system that has an API, is included. More complex integrations are quoted separately.
Auto repair AI receptionist FAQ
What vehicle details does it ask for?
Year, make and model, what the car needs or the problem in the customer's words, and whether they will drop it off or wait. Mileage too, if your shop wants it. We set the questions up with you.
Can it give a repair estimate over the phone?
No. It gives approved answers and books appointments. Diagnosis, estimates and pricing stay with your team.
Can it book a diagnosis appointment for a warning light or a noise?
Yes. Set up a diagnosis or inspection appointment type in Google Calendar or in shop software that has an API, and it books that type. The car comes in to be checked before anyone prices the repair.
Does it know how many cars we can take in a day?
It books into the schedule in Google Calendar or your shop software, if that software has an API, so keep bay and technician time accurate there. The schedule you keep is the one it books into.
Can a customer push their drop-off to another day?
Yes. It can reschedule or cancel the appointment when the customer calls, so your schedule shows the bay as open again.
Does it work with my shop management software?
If your shop schedules in Google Calendar, or in software that has an API, yes. Connecting Google Calendar, or a booking system that has an API, is included. More complex integrations are quoted separately. Tell us which one when you book a strategy call.
Will drivers know they are talking to an AI?
Yes. Callers are told they are talking to an AI assistant. It is never presented as a person.
How much does an AI receptionist for a repair shop cost?
One-time implementation starting at $999 + monthly subscription starting at $399. It includes AI receptionist configuration, business knowledge setup, industry-specific intake questions, calendar integration, call summaries, daily reporting, basic call routing and English, Spanish, German, French and Italian support. Monthly usage limits apply. Additional integrations, custom workflows, and higher call volumes may require upgraded pricing. The final price depends on your business. Custom plans are quoted on the strategy call.
Is the first call free?
Yes. The first 30-minute strategy call is free.
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